Senior IT Helpdesk Support Officer

Posting date
:
January 30, 2024
Closed date
:
February 29, 2024
Business Unit
:
Information Technology
Location
:
Head Office, Phnom Penh

Job Descriptions

  • Maintain the operation and performance of the IT services support team;
  • Help end-users, employees, and companies, efficiently use IT hardware and software and address issues or challenges that may arise from using them;
  • Work with hardware and software companies to provide technical assistance to external users of their products as well as within a wide variety of industries where technology is used;
  • Entail providing users with all hardware and software technical support;
  • Involve identifying, researching, and resolving computer problems.
  • Install, configure, and test, maintain, monitor end-user workstations and related hardware and software to deliver required desktop service levels;
  • Communicate with clients and provide in-person and phone support, if required;
  • Monitor employees’ computer, use to ensure that they are following company policies regarding Internet usage or software installation;
  • Manage escalations and ensure any issues are resolved promptly;
  • Maintenance, configuration, and distribution of laptops for staff use;
  • Maintenance and configuration of network printers and devices;
  • Maintenance and configuration of network devices including access points, and wireless controller;
  • Assess the need for system upgrades and implement performance upgrades to Mac and PC boxes, including the installation of CPUs I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, etc.
  • Work collaboratively with LAN technicians/network administrators to ensure efficient operation of the bank’s desktop/laptop computing environment, and liaise with third-party support and PC equipment vendors where necessary;
  • Involves configuring new computers; providing support for printers and scanning devices, and restoring backup files;
  • Maintain Inventory control on hardware and Application list;
  • Maintain internal technical documentation and manuals;
  • Document all items, relate to helpdesk management;
  • Perform other tasks assigned by the line manager.

Job Requirement

  • Bachelor's Degree holder in IT, Computer Science, or equivalent professional qualifications;
  • At least 3 years of working experience in a Help Desk Manager or a technical support role;
  • Proficient in applying tablet, desktop, and Server Operating Systems, and all Microsoft applications;
  • Progressive experience in the management of a technical end-user support team;
  • Ability to work independently and assist in project management;
  • Good command of both spoken and written English; Chinese is a plus.
Interested candidates are invited to submit their cover letters and CVs (with expected salary) to hr@apdbank.com.kh

* Female candidates are strongly encourage to apply.
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