IT Helpdesk Support Officer

Posting date
:
January 30, 2024
Closed date
:
February 29, 2024
Business Unit
:
Information Technology
Location
:
Head Office, Phnom Penh

Job Descriptions

  • Provide the first-line support for all relevant IT users;
  • Receive all issues by phone call, e-mail, and related communication from users;
  • Ask questions to determine the nature of the problem;
  • Record the information, related to the received issue to the helpdesk system;
  • Open a support ticket and properly escalate unresolved queries to the next level of support;
  • Assign, collaborate, and follow up on all received issues to responsible technical;
  • Follow up with customers to ensure the issue has been resolved;
  • Proactively monitor devices to ensure it doesn’t impact business operations;
  • Deal with all matters to users in a standard professional and timely manner;
  • Generate analysis in responsible helpdesk reports and report to management;
  • Maintain Inventory control on hardware and Application list;
  • Maintain internal technical documentation and manuals;
  • Document all items, relate to helpdesk management;
  • Perform other tasks assigned by the line manager.

Job Requirement

  • Bachelor's Degree holder in IT, Computer Science, or equivalent professional qualifications;
  • At least 1- or 2 years of working experience as a Help Desk Manager or in a technical support role.
  • Dealing with people and have worked in an IT Support role experiences;
  • Quick comprehension;
  • Hard-working and well-responsible in work;
  • Measurement and control reliability;
  • Good spoken and written English;
  • Good integrity, positive attitude, helpful and high commitment, competence, and motivation.
Interested candidates are invited to submit their cover letters and CVs (with expected salary) to hr@apdbank.com.kh

* Female candidates are strongly encourage to apply.
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