Customer Service Ambassador – English & Chinese Speaking

Posting date
:
January 30, 2024
Closed date
:
February 29, 2024
Business Unit
:
Human Resources & Marketing Communication
Location
:
Head Office, Phnom Penh

Job Descriptions

  • Greet customers when they enter the bank and ask them if they need any assistance;
  • Build relationship with existing customer focusing the segment called ‘B2B’ and also nurturing relationship with new customers;
  • Perform sales and marketing focusing on personal account opening and mobile banking activation and bringing more deposit are encouraged;
  • Assist the customers with the documentation required for completing the banking transaction;
  • Respond to customer service inquiries;
  • Guide Trainees in order to achieve their monthly target;
  • Tackle all the complaints registered with the customer service desk;
  • Provide practical solutions to the aggrieved customers or forward the complaints to higher authorities for resolving;
  • Perform other tasks assigned by line manager.

Job Requirement

  • HoldingBachelor’s Degree in Hospitality & Tourism, Sale & Marketing, or equivalent professional qualifications;
  • Minimum 1-year experience in customer service in hospitality industries or banking is a plus;
  • Proficiency in English, Chinese language isa plus;
  • Be self-motivated, energetic, innovative and team player;
  • A strong desire to work in a team and deal with challenges.
Interested candidates are invited to submit their cover letters and CVs (with expected salary) to hr@apdbank.com.kh

* Female candidates are strongly encourage to apply.
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