Senior IT Helpdesk Support Officer

Posting date:
August 29, 2023
Closed date:
October 1, 2023
Business Unit:
Information Technology
Head Office, Phnom Penh

Job descriptions

  • To maintain the operation and performance of the IT services support team;
  • To help end-users, employees, and companies, efficiently use IT hardware and software and address issues or challenges that may arise from using them;
  • To work with hardware and software companies to provide technical assistance to external users of their products as well as within a wide variety of industries where technology is used;
  • To entail providing users with all hardware and software technical support;
  • To involve identifying, researching, and resolving computer problems.
  • To install, configure, and test, maintains, monitor end-user workstations and related hardware and software in order to deliver required desktop service levels;
  • To communicate with clients and providing in-person and phone support, if required;
  • To monitor employees’ computer, use to ensure that they are following company policies regarding Internet usage or software installation;
  • To manage escalations and ensure any issues are resolved in a timely manner;
  • To maintenance, configuration and distribution of laptops for staff use;
  • To maintenance and configuration of network printers and devices;
  • To maintenance and configuration of network devices including access points, wireless controller;
  • To assess the need for system upgrades and implement performance upgrades to Mac and PC boxes, including the installation of CPUs I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, etc.
  • To work collaboratively with LAN technicians/network administrators to ensure efficient operation of the bank’s desktop/laptop computing environment, and liaise with third-party support and PC equipment vendors where necessary;
  • To involves configuring new computers; providing support for printers and scanning devices, and restoring backup files;
  • To maintain Inventory control on hardware and Application list;
  • To maintain internal technical documentation and manuals;
  • To document all items, relate to helpdesk management;
  • To perform other tasks assigned by the line manager.

Job requirement

  • Bachelor's Degree holder in IT, Computer Science, or equivalent professional qualifications;
  • At least 3 years working experiences in a Help Desk Manager or in a technical support role;
  • Proficient applying tablet, desktop, Server Operating Systems, and all Microsoft applications;
  • Progressive experience in the management of a technical end user support team;
  • Ability to work independently and assist in project management;
  • Good command of both spoken and written English; Chinese is a plus.
Interested candidates are invited to submit their cover letters and CVs (with expected salary) to

** Female candidates are strongly encouraged to apply. **
Apply now
Contact for:
Mr. Om Putheara
More Contact:
+855 93 213 143