IT Helpdesk Support Officer

Posting date:
August 29, 2023
Closed date:
October 1, 2023
Business Unit:
Information Technology
Head Office, Phnom Penh

Job descriptions

  • To provide the first line support for all relevant IT to users;
  • To receive all issues by phone call, e-mail, and related communication from users;
  • To ask questions to determine the nature of the problem;
  • To record the information, relate to the received issue to the helpdesk system;
  • To open a support ticket and properly escalate unresolved queries to the next level of support;
  • To assign, collaborate and follow up on all received issues to responsible technical;
  • To follow up with customers to ensure issue has been resolved;
  • To proactively monitor devices to ensure it doesn’t impact business operations;
  • To deal with all matters to users in a standard professional and timely manner;
  • To generate analysis in responsible helpdesk reports and report to management;
  • To maintain Inventory control on hardware and Application list;
  • To maintain internal technical documentation and manuals;
  • To document all items, relate to helpdesk management;
  • To perform other tasks assigned by the manager.

Job requirement

  • Bachelor's Degree holder in IT, Computer Science, or equivalent professional qualifications;
  • At least 1- or 2-years working experiences in a Help Desk Manager or in a technical support role.
  • Dealing with people and have worked in an IT Support role experiences;
  • Quick comprehension;
  • Hard-working and well-responsible in works;
  • Measurement and control reliability;
  • Good spoken and written English;
  • Good integrity, positive attitude, helpful and high commitment, competence and motivation.
Interested candidates are invited to submit their cover letters and CVs (with expected salary) to

** Female candidates are strongly encouraged to apply. **
Apply now
Contact for:
Mr. Om Putheara
More Contact:
+855 93 213 143